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Check in Baggage and hand-carried baggage allowance is provided by the airlines; the quantum and conditions may differ from one airline to another and from one airport authority to another. Any excess of baggage charges are sole responsibility of passenger.
Cancellation of tour booking must be made in writing to avoid any misunderstanding.
50% of deposit will be charged.
*Subject to that no air ticket has been issued and provided that the actual damage incurred do not exceed this amount.
In the event the actual damages incurred exceeded the above schedule, we reserve the right to charge accordingly. Where air ticket has been issued at the time of cancellation, the air ticket portion will be dealt with as per airline terms and conditions and we reserve the right to charge a service fee of RM100.00 per ticket.
The company reserves the right to cancel the tour due to act of nature, war, strike, riot or order from the authorities and any unforeseeable event which is beyond its control. In the event of insufficient passengers or inability to secure seats or accommodation solely due to the fault/mistake of the company, the company shall recommend alternative date preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid will be refunded to the passenger. The company will refund the amount of money paid, as a result of the company’s fault/mistake, and also a compensation as follows:
No refund or reduction will be made to any tour member in respect of unused/partial used of airfare, accommodation, meals, sightseeing tours, transport or any other services which are included in the tour fare due to personal reasons of the tour member.
It is the responsibility of you to ensure that you have all the necessary traveling documents and an international passport which should be valid for at least 6 months from the date of return to the country of origin, with sufficient pages for stamping
If visa, vaccination and health certificates is/are required, for the country of destination or transit, it is the responsibility of the individual traveler to comply with accordingly. In case supporting documentation is necessary as prove of financial and social stability, such documentation is the responsibility of the passenger. We will assist where possible but will not be held responsible for loss of visa fee, deposit forfeiture, travel expenses etc. due to non-approval by the respective embassy.
The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or any other causes, or whose behavior and activities are considered to be detrimental/undesirable by a foreign government.
All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage and so forth. Upon your request we will furnish a copy of the cover note indicating the coverage. Please be aware that travel insurance does not cover incidence related to act of God/nature such as flood, snow storm, land slide, earth quake, tsunami etc.
The company act only as a travel agent, and in many aspects need to comply to terms and conditions laid out by the principle suppliers and local authorities. Such terms and conditions may be changed with or without prior notice. Passengers participating in the tour are assumed to be healthy unless made known prior to tour departure and with the knowledge that they may be subjected/exposed to certain degree of unpredictable/unexpected danger or risk which is beyond our control and that of associated agents.
Kindly be informed that tour fare shall exclude, extra expenses incurred in the event there is a disruption/curtailment of travel plan before/during/after the tour, notwithstanding any circumstances, such as detention/deportation/refusal entry/departure by authority, rumors/ actual outbreak of war/civil unrest/strike, riot, pandemic/epidemic disease, act of nature, delay/cancellation/technical failure of flight/cruise/rail/vehicle, lost/damage/invalid travel document, lost/damage of personal belonging/cash, dead/sickness/injuries, except that it is the result of negligence of Pavilion Tours & Travel Sdn Bhd.
In the event that Airlines schedules or local conditions that may require sightseeing tours, hotels and route to be changed, the company shall make alternative arrangement subject to local conditions. Such that it may require that the sequence of itinerary be changed.
The Company's personnel and his agent are NOT required to cater and/or provide for the needs and/or requirements of disabled/handicapped individuals (including and not limited to individuals with sight, speech, hearing and mobile disabilities) and for the needs and/or requirements of individuals suffering from any and all medical conditions. The Company strongly urges all intending passengers/tour members to equip themselves with all special care and/or needs that they may require. The Company shall not be responsible for the above concerns in any manner whatsoever.
Difficult and uncooperative tour members whose action and conduct are unreasonable and detrimental to the enjoyment, interest, well-being and safety of the other tour members and the smooth-running of the tour in general will be dealt with by the tour guide/manager. The tour guide/manager may require the difficult tour members to leave the tour and his/her decision in this respect is final and conclusive. The company will not refund any uncompleted part of the tour.
Energy Holidays Sdn Bhd
At Energy Holidays, we constantly strive to ensure that queries are well attended to. If you require any further information, feel free to contact us.
Operating Hours: Monday - Friday (9.30am - 6.00pm)Saturday (9.30am – 1.30pm)
Sunday & Public Holiday : Close
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Copyright © 2019 Energy Holidays Sdn Bhd (197096-U) (KKKP: 1801) All rights reserved.